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Website running slowly

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#1 by timsaunders1

Hi,
My website (http://www.saundersweb.co.uk) is running very slowly. It takes an age to load the homepage, but once it loads the response speed is perfectly acceptable. I have deleted and re-created all DB's (I thought that was the issue) but this hasn't resolved it. Please could you look into this?

Thanks

Posted on Friday, 14th November 2008 at 11:56am

#2 by admin

Hi
I cannot see any problem with the server and the website loading instantly. Please check you connection speed and provide the ping test and trace route result for further investigation.

Posted on Friday, 14th November 2008 at 6:22pm

#3 by timsaunders1

Hi,

Here's an output from the tracert from my work laptop:

1 <1 ms <1 ms <1 ms YARTR01int124.ema.xxxxx.com
2 <1 ms <1 ms <1 ms YORTR08-gi21.ema.xxxxx.com
3 3 ms 3 ms 3 ms YORTR08-ATT-GBLOND2001ER1.ema.xxxxx.com
4 106 ms 105 ms 106 ms 10.222.10.6
5 105 ms 106 ms 105 ms r170fr3-vlan-2006.am.xxxxx.com
6 106 ms 106 ms 106 ms 172.21.255.171
7 106 ms 106 ms 106 ms Gi4-0.CustomerD.IND.IQuest.net [206.53.231.1]
8 106 ms 106 ms 106 ms Gi2-4.RRB.IND.IQuest.net [206.246.181.13]
9 107 ms 106 ms 107 ms Gi7-0.CoreA.IND.IQuest.net [206.246.181.78]
10 108 ms 108 ms 108 ms sl-gw20-roa-5-3.sprintlink.net [144.228.176.189]
11 106 ms 107 ms 107 ms sl-bb20-roa-2-2.sprintlink.net [144.232.17.189]
12 109 ms 110 ms 110 ms sl-crs1-chi-0-13-3-0.sprintlink.net [144.232.18.36]
13 111 ms 111 ms 111 ms sl-st20-chi-4-0-0.sprintlink.net [144.232.18.153]
14 111 ms 111 ms 112 ms 144.232.19.174
15 117 ms 113 ms 122 ms ae-31-55.ebr1.Chicago1.Level3.net [4.68.101.158]
16 145 ms 146 ms 143 ms ae-2.ebr2.NewYork1.Level3.net [4.69.132.66]
17 136 ms 144 ms 144 ms ae-62-62.csw1.NewYork1.Level3.net [4.69.134.82]
18 132 ms 132 ms 132 ms ae-61-61.ebr1.NewYork1.Level3.net [4.69.134.65]
19 202 ms 212 ms 202 ms ae-44-44.ebr2.London1.Level3.net [4.69.137.77]
20 213 ms 202 ms 213 ms ae-1-100.ebr1.London1.Level3.net [4.69.132.117]
21 208 ms 209 ms 209 ms ae-4-4.car1.Manchesteruk1.Level3.net [4.69.133.101]
22 209 ms 208 ms 208 ms ae-11-11.car2.Manchesteruk1.Level3.net [4.69.133.98]
23 208 ms 209 ms 219 ms 195.50.119.134
24 * * * Request timed out.

As you can see, it times out past the 195.50.119.134 ip address (I have no idea what this IP address is, and I can't run an nslookup on it as I only get a response from my works internal dns servers!). If I ping my website from my work laptop, it times out:

H:\>ping http://www.saundersweb.co.uk

Pinging http://www.saundersweb.co.uk [213.40.79.217] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 213.40.79.217:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

I'm not able to connect to my home PC at the moment to give the stats from there, But I do know that the tracert times out the same IP address as above....also it won't reply to ping.

The only thing I can think is that maybe my IP address has been blocked from accessing that url (although who or where that would be blocked I don't know)

If I connect to my website from any other PC (not work laptop's though, as they all use the same external IP address to access the internet), it works fine.

I've already run an ipconfig /release and renew, but that won't make any difference as the external facing IP address is the same (my external IP address at home is static). I've tried using different browsers, that doesn't work.

One other test I did was to try and connect to http://www.saundersweb.co.uk from my phone using the wireless that's conencted into my home router - same result, no luck - but when I used my phones gprs or 3g connections, it worked fine (hence me thinking it's an IP blocking issue)

Any help would be much appreciated

Regards

Posted on Monday, 24th November 2008 at 2:45pm

#4 by admin

Please can you provide your IP address so I can have a look in the IP block list.

Posted on Wednesday, 26th November 2008 at 9:47am

#5 by timsaunders1

Hi,

The IP address that I get the time out on is 81.168.92.222. This is my home PC. When I try and connect to http://www.saundersweb.co.uk IE/Opera and Firefox all time out and take me to google with http://www.saundersweb.co.uk as the top result.

The tracert that I posted also applies to my home machine

Thanks

Posted on Wednesday, 26th November 2008 at 12:27pm

#6 by admin

I have cleared your IP from block list, you should be able to access it from your home.

Posted on Wednesday, 26th November 2008 at 1:40pm

#7 by timsaunders1

Thanks for doing that, I'm able to access it now - is there any way of stopping it happening again?

Posted on Wednesday, 26th November 2008 at 2:22pm

#8 by timsaunders1

Hi,

I'm still having trouble accessing my website from work (any IP address that start 40. (my company own the 40 IP range))

Please could you see if any IP address' that start 40. are in the block list and remove them?

Thanks

Posted on Monday, 1st December 2008 at 11:04am

#9 by admin

There was only one IP in the block list I have unblocked it.

Posted on Monday, 1st December 2008 at 11:59am

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